File Name: job satisfaction and customer satisfaction .zip
In a recent analysis, analysts at Glassdoor asked: Can companies achieve great customer satisfaction without also investing in employees, assuring that workers who deliver service to customers are themselves satisfied with their jobs?
High employee job satisfaction benefits the company as it leads to improving productivity, decreased turnover, and less job stress. It is generally recognized in the organizational behavior field that job satisfaction is the most important and frequently studied attitude. At large, organizational performance seems to be the single most important aspect of an organization. Research has concluded that there is a relationship between job satisfaction and performance of the employees. There are two basic views of satisfaction and performance, and they are inverted to one another. One believes that satisfaction leads to performance, while the other believes performance leads to satisfaction.
Satisfied employees help produce satisfied customers. Satisfied employees are likely to assist customers with a more pleasant demeanor and a higher level of customer service. Employee satisfaction raises employee productivity, and higher productivity means greater service and value to your customers. There is a growing number of companies that place employees and customers at the forefront of the business. These companies understand that satisfied employees are more likely to go the extra mile to service a customer.
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Job satisfaction or employee satisfaction is a measure of workers' contentedness with their job, whether they like the job or individual aspects or facets of jobs, such as nature of work or supervision. One of the most widely used definitions in organizational research is that of Locke , who defines job satisfaction as "a pleasurable or positive emotional state resulting from the appraisal of one's job or job experiences" p. It is assessed at both the global level whether the individual is satisfied with the job overall , or at the facet level whether the individual is satisfied with different aspects of the job. Hulin and Judge have noted that job satisfaction includes multidimensional psychological responses to an individual's job, and that these personal responses have cognitive evaluative , affective or emotional , and behavioral components. Affective job satisfaction is a subjective construct representing an emotional feeling individuals have about their job.
Skip to search form Skip to main content You are currently offline. Some features of the site may not work correctly. Naseem Published Business. This review paper attempts to find out relationship between customer satisfaction Employee Satisfaction and performance of firm, and concluded that there is really a direct relationship among these variables because CS depends upon ES, as satisfied employees can satisfy customers and ultimately it will positively impact on firm's profitability or outcomes. Save to Library.
The present study investigates this relationship for salespeople in a business-to-business context. The analysis is based on a dyadic data set that involves judgments provided by salespeople and their customers collected across multiple manufacturing and services industries. This is a preview of subscription content, access via your institution. Rent this article via DeepDyve.
Skip to search form Skip to main content You are currently offline. Some features of the site may not work correctly. Sarwar and S. Zulfiqar and M. Irfan Published Business. The purpose of this study is to find the relationship of variables such as management relationship, job involvement, policies and procedures, and employee satisfaction on customer satisfaction in Lahore Electric Supply Company.
Employee satisfaction is the term used to describe whether employees are happy and fulfilling their desires and needs at work. Many measures purport that employee satisfaction is a factor in employee motivation, employee goal achievement, cost savings, customer satisfaction, employee productivity, positive employee morale , and more in the workplace. Employee satisfaction, while generally a positive in your organization, can also become a problem if mediocre employees stay because they are satisfied and happy with your work environment. But, surely, if you identify that mediocre employees stay in your organization, this is a whole different story that requires effective performance management and constructive feedback. Factors contributing to employee satisfaction include treating employees with respect , providing regular employee recognition, empowering employees , offering above industry-average benefits and compensation, providing employee perks and company activities, and positive management within a success framework of goals, measurements, and expectations.
Стратмор, несомненно, постарается проверить все лично и найти пароль из шестидесяти четырех знаков. Затем он его уничтожит, и Цифровая крепость навсегда исчезнет из Интернета. - Действуй своим маячком очень осторожно, - сказал Стратмор. - Если Северная Дакота заподозрит, что мы его ищем, он начнет паниковать и исчезнет вместе с паролем, так что никакая штурмовая группа до него не доберется. - Все произойдет, как булавочный укол, - заверила его Сьюзан. - В тот момент, когда обнаружится его счет, маяк самоуничтожится. Танкадо даже не узнает, что мы побывали у него в гостях.
Хуже. Если Танкадо убьют, этот человек опубликует пароль.
Остальные - все, что внизу. Мы ищем различие, выражаемое простым числом. Через несколько секунд всем стало ясно, что эта затея бессмысленна. Числа были огромными, в ряде случаев не совпадали единицы измерения. - Это все равно что вычитать апельсины из яблок, - сказал Джабба.
Обернувшись, Бринкерхофф начал всматриваться в темноту. Мидж как ни чем не бывало стояла в приемной возле двойной двери директорского кабинета и протягивала к нему руку ладонью вверх. - Ключ, Чед. Бринкерхофф покраснел до корней волос и повернулся к мониторам.
Наверняка Сьюзан уже начала волноваться.
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