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Desktop Interview Questions And Answers Pdf

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Desktop Support frequently Asked Questions by expert members with experience in Desktop related jobs. So get preparation for the Desktop Support job interview questions.

Desktop Support Interview Questions & Answers

As businesses worldwide adopt IT and software systems, the demand for desktop support and help desk professionals is increasing. Millions of users face daily issues with their computers. These issues affect productivity, so companies want to ensure that their IT systems run smoothly. Desktop support and help desk interviews check your technical knowledge and problem-solving skills. The main focus however, is on your problem-solving approach, customer service, and communication skills.

If you have a desktop support or help desk job interview, here are the best 40 interview questions and answers you should use to boost your chances of getting the job.

I think desktop support provides me an opportunity to refine my problem-solving skills in the area of IT. If you have never solved an IT ticket before, you can familiarize yourself with a few common computer problems and their solutions before going into the interview. You can use one of these examples to answer this question. In my previous company, I was assigned a ticket in which a user was not able to drag and drop anything on their desktop.

It turned out that the Escape key on the keyboard was pressed due to some stickiness. Bringing the Escape key to its normal position fixed this problem. After that, I will connect a spare monitor, if available, to the computer to make sure the monitor itself is not faulty.

Safe Mode is used to start a computer in the most basic state. In Safe Mode, the computer does not use autoexec. This helps in narrowing down the cause of a specific problem. If a problem is not appearing in Safe Mode, it means the default settings and basic files have no problem, and we should look elsewhere to diagnose the problem.

Active Directory is a service by Microsoft that is used to manage, organize and run networks. Active Directory makes it easier for system administrators to find and use information related to all the users and objects in a network. An example would be using active directory to assign new policies to a specific group of users, restricting access to a printer for a specific user, or removing users from a network.

Active directory consists of different objects, like forests, domains, contacts, groups, sites, printers, and subnets. The Blue Screen of Death is a critical error that occurs when the operating system cannot function, and it crashes. Mostly, BSoD problems are related to hardware, kernel, or drivers. Blue Screen of Death errors often show an error code or stop code which we can be used to find out the cause of the problem. To solve this problem, I will first restart the computer.

If the computer restarts successfully, I will update all drivers. If the problem persists, I will disconnect all unnecessary hardware to rule out the external causes. I will also boot the computer in safe mode to see if the problem occurs in this basic state as well.

Other fixes I can try include, checking the hard disk for bad sectors, system restore, installing updates if available, checking hard disk cables, and using the startup repair option from the boot menu.

I will start by removing temporary files from the Windows folder. If the user is facing slow performance while using the internet, I will delete cache from the browser. Try to answer this question in a way that shows you are always patient, and willing to listen to the customer no matter how angry or unfriendly they are. The interviewer is trying to test your ability to solve problems in tough situations. For example, when a customer is being angry, impatient, irrational, or unreasonable.

In my previous company, a user was extremely upset with his printer issues. When I contacted him to resolve the ticket, he started yelling and complained that this specific problem has reoccurred for the third time.

Without interrupting the user, I kept listening to him and when I got a chance, I ensured him that I understood his frustration and the effect that this problem is having on his productivity.

I also assured him that this time his problem would be resolved to his satisfaction and told him that his problem was my priority.

When the user calmed down, I started looking into the problem. It was an IP conflict issue that was disrupting the printer configuration periodically. I will also look for signs of virus-related problems, including unexplained slow speed, endless pop-ups and spam, functioning of. A Logical Drive is a virtual storage unit that exists on a physical hard drive but acts as an independent storage drive. The purpose of a logical drive is to optimize storage performance by making contiguous storage units, allowing them to interact optimally without intervening with irrelevant or unrelated physical units.

Logical drives add abstraction in storage, making it easier for the operating system to read from memory. When my browser receives the appropriate IP address, it establishes a connection, usually a TCP connection. The server on the other end receives the request and the request handler usually, a program written in common web languages like PHP, ASP, or RUBY reads the request to identify what exactly is being requested and starts to assemble a response in the required format.

The server response contains the required web page and other details like compression type, cache format, cookie information, and more. There could be several responses to this question. But here are the most useful ones that would convey to the interviewer that you plan to stick with the company, are willing to learn new things, and are open to challenges. The most important factor for me would be an opportunity to learn new things and the freedom to think outside of the box.

If a packet has to go from Network A to Network D. The router connecting the Network A devices will first identify the best possible path for the packet to get to Network D, or the closest network to the final destination. It does this by using a routing table to determine the best path based on the number of hops to the destination. In simple words, a router sends IP packets to other networks using the best possible path which it identifies using routing tables.

I will then open the content filter section. PST stands for personal storage table. A PST file is a file format built by Microsoft that is commonly used to store copies of emails, messages, calendar events, and other data items for applications like Microsoft Outlook.

The biggest advantage of a PST file is that it provides you with the portability to transfer your important Outlook data from one computer to the next. This chip stores key information like data and time. The server sends an ACK message along with subnet mask, default gateway and other network details. A differential backup only copies those files that were changed since the last full backup. For example, if I take a differential backup of my files today, the backup will copy everything that was changed since the last full backup.

An incremental backup copies everything that changed since the last backup. The last backup does not necessarily have to be a full backup.

DNS translates domain names to IP addresses so that browsers can load internet and network resources for end users. Running a system file check using the SFC command also helps in fixing this problem. Sometimes corrupt files hamper the sign-in process. Starting the computer in Safe Mode and trying to sign in with a local account, and doing a system restore or a complete reset of Windows can also help to solve this problem.

FAT stands for file allocation table. Its file size is extremely limited. IMAP is an email protocol. It manages emails directly on the email server instead of downloading them on the end user device. A cross cable is used to connect two devices of the same type.

It is usually used when we need to connect two devices in the absence of an intermediary device, such as a switch. This file contains boot options for computers with BIOS firmware.

It is located in the root directory of the primary hard disk drive partition. A serial port transmits data one bit at a time in serial order, while a parallel port transmits 8 bits at a time.

Phishing is a type of cyberattack usually masquerading as web links, emails, and forms. When a user clicks on the malicious link, the attack initiates, or the user is asked to enter sensitive information like credit card data, passwords, or social security numbers. Example: a user receives a link to sign up for a Bitcoin newsletter.

The user enters the credentials, giving away their secret information to the hackers. Sometimes I tend to be a perfectionist. I like to ensure that the outcome of my efforts are perfect. This could sometimes result in overthinking and exhaustion. This is a highly subjective question.

But the most important thing to note here, is that you should not shy away from this question. It is totally rational and normal to mention your salary expectations. However, they should be realistic. Data from Salary. If you have over 3 years of experience, you can mention that you are expecting a salary in line with your experience. If you are already employed, you can say that your expectation is to receive an increase from your current salary. This is your opportunity to prove to the interviewer that you have been paying attention, you know about the company, and you are genuinely interested in the job.

I was curious to know which incident management software your company uses for the IT department? I wanted to know about the client base of the company. What types of clients does the company serve? I wanted to ask how many people the company currently has in the desktop support department? And there you have it.

Samuel Apr 8, Recommended for you.

The Best 40 Help Desk and Desktop Support Interview Questions and Answers

Working in desktop support requires patience, technical savvy and excellent communication skills. When interviewing in this field, you should be able to communicate that you are adept at troubleshooting and dealing well with people. That being said, much of the interview process won't be all that different than it would be in other fields. To prepare yourself, you should come with answers ready to commonly asked questions. While some general questions could apply to many interview situations, it is important to inform your responses to suit the desktop support position for which you are interviewing.

When working in a company, you always need to be alert with all desktop support engineer roles and responsibilities. These are the important roles and responsibilities of Desktop Support Engineer which should be handled properly if selected for the post. While preparing for the interview, you should be well versed in all the latest technologies and functions of the post of Desktop Support Engineer. You should very well understand the role of a desktop support engineer. So, this was all about the fundamentals that you need to work on before going in for the interview of a Desktop Support Engineer. Now let us see what exactly happens inside the box.

These Desktop Support interview questions and answers are written for the students and professionals who are looking for a job as a desktop support engineer. In this job profile, the candidates are asked to manage a company's multi-user computing environment with LAN's help. So, you must completely aware of your roles and responsibilities for the job. In this article, you will get a set of most asked questions and answers for a desktop support engineer job. The hiring manager asks this question to check what motivates you as an applicant for this post. He also wants to know by this question whether you are driven by the attractive salary package of the company or have a passion for solving customer problems.

Guide on How to Crack Your Interview for a Desktop Support Job

Finding another job can be so cumbersome that it can turn into a job itself. If you are expertise in Adobe Systems and graphics making then prepare well for the job interviews to get your dream job. Here's our recommendation on the important things to need to prepare for the job interview to achieve your career goals in an easy way. Desktop Support role is to provide help to the customers when any incident or service requests are created either calling them or by updating the incident with a solution. Question 1.

We will ask you a variety of personal, behavioral and technical questions, trying to assess your readiness for the job , and understand your personality and attitude to work. You will compete with just a few other job applicants typically less than five people in smaller companies , but you may compete with up to thirty other people for a job in a big corporation. We may ask you to complete a practical task—for example troubleshooting a computer in an interview.

As businesses worldwide adopt IT and software systems, the demand for desktop support and help desk professionals is increasing. Millions of users face daily issues with their computers. These issues affect productivity, so companies want to ensure that their IT systems run smoothly. Desktop support and help desk interviews check your technical knowledge and problem-solving skills. The main focus however, is on your problem-solving approach, customer service, and communication skills.

In most cases, your interview for a job of a Desktop Support Specialist, Technician, or Assistant will start with a couple of personal screening questions. Hiring managers will try to understand your motivation to do the job, the reasons why you chose their company, your goals, and your communication skills which are pivotal for the job. This interview is not only about your technical skills.

Desktop Support Interview Questions

Я слышал, она его уже достала. Мидж задумалась. До нее тоже доходили подобные слухи. Так, может быть, она зря поднимает панику.

Чатрукьян посмотрел на комнату Третьего узла - не следит ли за ним криптограф. - Какого черта, - промычал он себе под нос. Под его ногами была потайная дверь, почти неразличимая на полу. В руке он сжимал ключ, взятый из лаборатории систем безопасности. Чатрукьян опустился на колени, вставил ключ в едва заметную скважину и повернул. Внизу что-то щелкнуло. Затем он снял наружную защелку в форме бабочки, снова огляделся вокруг и потянул дверцу на .

 - Да будет. На вид вы человек состоятельный. Дайте немножко денег, чтобы я могла вернуться домой. Я вам все верну. Беккер подумал, что деньги, которые он ей даст, в конечном счете окажутся в кармане какого-нибудь наркоторговца из Трианы.

300+ TOP DESKTOP Engineer Interview Questions and Answers

У Бринкерхоффа был такой вид, словно он вот-вот лишится чувств. - Десять секунд. Глаза Сьюзан неотрывно смотрели на Танкадо. Отчаяние. Сожаление.

Help Desk Specialist interview questions


Dariperli 20.05.2021 at 13:27

Active directory authorizes and authenticates all users and computers in a window domain network, ensuring the security of the computer and software.

Isaac A. 22.05.2021 at 15:00

It enables the booting process and gives the OS option to the users while starting the system. Download PDF. You Might Like: Window Server Top.

Smokfapametz 28.05.2021 at 21:57

What is the benefit of Child Domain?